Reference

sm605g Legal Terms for Indonesia

sm605g Legal terms set out how we handle account access, wallet checks and policy requests for you in Indonesia.

Policy accessPhone verificationWallet checksLocal-law wording
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sm605g sm605g Legal Terms for Indonesia
POLICY HELP

Get Legal Help With Account Records

A clear contact path matters when a Legal question affects your account. We route requests by the issue you describe, so you can ask about access wording, a phone verification result, or…

Account access Ask us to clarify Legal access wording when phone verification does not complete or your account path stops before the lobby. Send the account phone number you used so we can identify the relevant record without asking you to create another account.
Wallet status For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, include the payment rail and receipt reference. We can explain which Legal check is pending and whether the account details match the submitted payment record.
Policy request Use our account support route when you need a copy of applicable Legal wording, want to question a policy decision, or need to request a change to your account record. Describe the requested change precisely so we can assess it.
RECORDS AND SECURITY

How We Apply Legal Controls

Legal handling covers the records that make account access and payment checks traceable. We use the account details you submit to verify phone access, match wallet activity and respond to policy requests.

Account data

We use your submitted phone number and account details to connect your Legal request to the correct record. This reduces mistaken changes when more than one account or payment reference appears in a support conversation.

Payment matching

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account receipt can help us match a transaction to your account. We check the reference and account details before changing the payment status shown to you.

Cookies

Cookies can keep your account session connected while you move between the Legal area and account pages. They may also record basic session signals needed to identify a repeated request or prevent an interrupted form.

Account security

Phone verification is an account step before access. Keep your phone details current and contact us if a verification message appears on an account you did not request, so we can examine the access record.

Retention

We keep account, payment and support records only for the period needed to answer a Legal request, reconcile a receipt or meet an applicable legal duty. A retention question can be sent with your account phone number.

Change requests

To request correction, access or removal of an account record, state the exact field or record concerned. We may ask for account details needed to confirm that the request comes from the relevant account holder.

Legal Answers Before Account Opening

These Legal answers address the account and payment questions we expect you to check before opening an account. They explain how local-law wording, phone verification, cookies, payment records and data requests connect to your account path. Where a question depends on your location or circumstances, contact us with the account details and payment reference involved.

Legal access means your account eligibility and lobby access depend on local law. Where local law permits, you can complete phone verification and continue through the account path. We show the applicable policy wording so you can check the conditions before using a wallet or requesting a transaction.

Phone verification connects the account request to a reachable phone number and helps us protect the record from mistaken access. If the check does not complete, contact account support with the number used. We can then explain which Legal or account step is still pending.

Legal payment handling requires the payment record to match the account details you submitted. For DANA, OVO, GoPay and QRIS, keep the receipt or reference available if a status needs checking. We may ask for that record before changing or explaining the wallet status.

Yes. Send account support the phone number linked to your account and identify the exact record or field you want corrected, accessed or removed. We may request additional account details before acting, because Legal data requests must be linked to the correct account.

We retain account, payment and support records for the period needed to operate the account, reconcile a receipt, resolve a Legal request or meet an applicable legal duty. Ask support about a specific record and include its account or payment reference for assessment.

Cookies can keep your account session active while you move through Legal pages and verification steps. They may also help us recognise an interrupted request. Your browser settings can affect this behaviour, so contact support if a policy page or account form does not load as expected.

Use the account support route and describe the decision, date and account step involved. Include your phone number and any DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference. We will explain the applicable policy path and the next request step.

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